Shipping policy
We ship via Fedex unless otherwise specified.
How do I return a product
We operate a 30-day risk-free return/exchange policy. If you are not satisfied with your purchase you can return the item/s. Any returned item/s must be received by us within 30 days of your initial invoice date.
Return shipments can only be made after receipt of a Return Authorization Number, (RAN), from us. This RAN number must be marked clearly on the front of the returns package, and must be sent, along with the original invoice, via an insured carrier, to our company address as seen in the contact us section of our website.
Your returns package must include all the original packaging, including all of the original jewelry certification report/s. (There will be a replacement charge of US$250 per certificate in the event that the original certification is not returned)
Shipping charges previously paid by the customer at the time of purchase are non-refundable.The customer is also liable for all shipping, insurance and handling costs associated with the return. Shipping and handling costs will be refunded only when the return is necessary due to our error.
Returned item/s must be returned in their original state and condition. Should the item/s not be in their original state and condition all return privileges will be withdrawn.
DirectLink, Inc. retains the sole right to determine whether or not to grant a refund. No other agreement shall supersede this right.
Following satisfactory inspection of the returned item/s refunds will be processed. Refunds on payments made by credit will be made to the original card only. Your credit will appear after the completion of the monthly billing cycle.
Refunds will not be given on DAI shoes. These are special order items and cannot be returned
Steps for a Return
- Call or Email our customer support to obtain your return authorization number.
- Place the jewelry and all original packaging document and certificate in a box. Write the return authorization number clearly on the box.
- Return products to us through FedEx®
- Inform the FedEx® tracking number to our customer support staff at customerservice@directlinkone.com